Merkurbets

Terms and Conditions

This document sets forth the general terms and conditions that form the basis of and govern the agreement between Merkur Bets Malta Ltd. (hereinafter "Merkur Bets"), a company incorporated under and registered in accordance with Maltese law, with registration number C36107.

The company"s address is:

Level 3, St Julians Business Centre, Triq Elija Zammit, STJ 3155 St Julians, Malta

and the customer.

Merkur Bets is a gaming provider licensed by the Danish Gambling Authority to offer online casino games and sports betting in Denmark and Greenland. The licenses were issued on July 3, 2026, and have reference numbers 26-623926 and 26-623928.

Gaming services offered under the "Merkur Bets" brand are always provided by Merkur Bets, and the company is the contractual party to the customer.

References to gender are included solely for the sake of readability; therefore, the terms and conditions apply to all customers regardless of any such references.

The rules for individual games and game categories are provided directly alongside each game.

1. General

1.1 The General Terms and Conditions describe the contractual terms, provisions, and conditions that govern the customer"s use of the services offered by Merkur Bets and available on the website (including the app) and through the land-based betting offerings at external retailers (agents).

The General Terms and Conditions always form part of the entire betting offering, including every individual bet placed between Merkur Bets and the customer.

The customer confirms that they have read the General Terms and Conditions and accepted them without reservation.

1.2 The general terms and conditions, as well as any betting agreements entered into as a result thereof, are governed by Danish and Greenlandic law (depending on the geographic location where the agreement is entered into).

1.3 Merkur Bets reserves the right to amend the general terms and conditions, as well as the rules for individual games. Any changes to these will be communicated to the customer via the email address provided in the customer"s gaming profile.

1.4 All bets placed and games played are organized, executed, received, and settled in Malta.

1.5 All times are based on Central European Time (CET).

2.

2.1 The services are available to individuals who are at least 18 years of age.

2.2 The services are not available to minors or individuals who have been excluded from gambling through the Danish Gambling Authority"s Register of Voluntarily Excluded Players (ROFUS). Denial of access to the services also applies in cases where a minor is accompanied by a parent, guardian, or another adult (over 18 years of age). In connection with the provision of games, the customer confirms that they do not suffer from gambling addiction. Furthermore, the customer confirms that they are not prevented from participating in the gaming services for legal or other reasons.

2.3 Merkur Bets is entitled to require proof that the customer meets the age requirement. In this regard, the customer must follow Merkur Bets" instructions and procedures in order to participate in the gaming services.

2.4 Merkur Bets is not liable for the unauthorized use of Merkur Bets" services by persons who are not authorized to do so, including minors. In cases where this is discovered, Merkur Bets is entitled to withhold any winnings, close the gaming account, and take legal action against any person who facilitates the unauthorized use of the gaming services by an unauthorized person or a minor.

3.

3.1 Betting agreements are entered into between Merkur Bets and the customer. In order to place a bet on the website or at a land-based betting outlet, the customer must first create a betting account, either on the website or via a betting terminal at a retailer. When the customer wishes to place a bet, the customer submits an offer to enter into a betting agreement. The customer"s offer is accepted following the necessary internal checks by means of a confirmation and corresponding entry in the betting account.

3.2 Merkur Bets is entitled to make customers" access to the betting offerings subject to certain conditions, such as identity verification and payment verification. Merkur Bets may expand or modify the services offered on the website or at retailers at any time.

3.3 In particular, Merkur Bets is entitled, regardless of the acceptance of betting offers pursuant to Section 3.1, at any time and without providing a reason, to:

Reduce the stakes of individual customers,
Reduce the stakes on individual or all services,
Reject individual or all bets/wagers,
Restrict or completely deny participation in offered services where necessary due to technical errors, software errors, or similar circumstances,
Suspend or permanently close betting accounts

3.4 A betting agreement is considered invalid from the moment it is entered into if software errors have occurred, or if betting events or odds have been processed, displayed, or removed incorrectly. In such cases, the stake placed will be refunded to the customer, and the customer forfeits the right to any winnings.

3.5 Merkur Bets reserves the right to charge administrative fees for individual bets or transactions without providing a reason. Such fees will be specified on the website or at betting terminals.

4. Registration and Betting Account

4.1 Merkur Bets links a betting account to its betting offerings (land-based and online) and online casino. Merkur Bets is not a financial institution, and no interest is paid on balances in a betting account.

4.1.1 To participate in Merkur Bets" gaming offerings, a customer must apply to open a gaming account either on the website or at a betting terminal at a retailer by completing the registration process via the user interface. Registration and the opening of a betting account are carried out in accordance with the instructions and terms and conditions provided during the registration process. Merkur Bets may reject applications to open a betting account without providing a reason.

4.1.2 The customer"s identity must be verified in accordance with the requirements of the gambling and anti-money laundering legislation in effect at any given time, as well as any terms and conditions set by the Danish Gambling Authority. Merkur Bets may require the customer to provide additional documentation of their identity. Until the documentation is submitted and approved, the gaming account may be suspended, or an already opened gaming account may be blocked.

4.1.3 The customer is obligated to provide truthful, up-to-date, and complete information. Applications to open a gaming account must be submitted personally by the customer and not on behalf of any third party. Merkur Bets may block the gaming account with immediate effect if there is suspicion of irregularities or false information provided by the customer.

4.1.4 A customer may only have one gaming account. Registering more than one gaming account per person is prohibited. If Merkur Bets determines that a customer is using multiple gaming accounts in their own name or in the name of another person, Merkur Bets is entitled and obligated to block all affected gaming accounts and to refuse to pay out any balances held in the affected gaming accounts.

4.1.5 If there is suspicion that the customer is using Merkur Bets" gaming services or the gaming account for criminal activity, other violations of the law, or breaches of the general terms and conditions, Merkur Bets is entitled to block the gaming account immediately and suspend all related transactions associated with the customer. If criminal activity is suspected, the competent authority will be notified.

4.1.6 Deposits to and withdrawals from the gaming account, as well as the placement of bets, are made in Danish kroner using approved digital payment methods and services via payment accounts in the customer"s name, which must match the name of the gaming account holder.

4.1.6.1 Cash deposits and anonymous payment methods are not permitted for the gaming account. Funds used as wagers in land-based betting operations are credited to the gaming account only as a result of any winnings.

4.1.7 For bank transfers, the customer must specify "Merkur Bets Malta Ltd." as the recipient. In the case of payments via bank transfer, the customer should expect a processing time of several days. The customer may only participate in the betting offerings once the betting account has received the deposit.

4.1.8 Merkur Bets is entitled to change the payment methods and services available to the customer without prior notice. This includes ceasing to accept a specific payment method or restricting deposits from a specific payment method or service. Merkur Bets does not guarantee that all payment methods will be available at all times.

4.1.9 Depending on which payment method or service

4.1.10 Fees and costs incurred as a result of "chargebacks" will be charged to the customer and deducted from the balance in the gaming account.

4.1.11 Merkur Bets is entitled to use third-party service providers to process payments.

4.2 When registering, the customer must provide accurate information. This includes:

First name
Last name
Social Security number
Date of birth
Place of birth
Residential address
Valid email address
And phone number

4.2.1 All gaming account registrations are finalized by signing with a digital signature (MitID).

4.2.2 Merkur Bets is entitled to seek information regarding whether a customer is a politically exposed person or is subject to sanctions. When conducting such searches, Merkur Bets is entitled to use third-party service providers.

4.2.2.1 A person subject to sanctions may not be a customer of Merkur Bets. If a gaming account is found to belong to a customer who is subsequently subject to sanctions, Merkur Bets is entitled to close the gaming account and terminate the customer relationship.

4.2.3 In connection with registration, Merkur Bets must verify whether the customer is listed on the Danish Gambling Authority"s Athlete List.

4.3 In connection with the registration of a gaming account and thereafter, Merkur Bets may carry out know-your-customer procedures to further verify and/or update the information obtained regarding individual customers" data. Merkur Bets is entitled to request additional proof of identity, such as proof of residential address, utility bills, lease agreements, etc. Know-Your-Customer procedures also include verification of ownership of payment methods, bank statements, and information regarding the source of funds, such as pay stubs and/or financial information, etc.

4.4 Merkur Bets is entitled to use third parties to verify customers" identity information.

4.5. The customer agrees to provide accurate, current, and complete personal information. Knowingly providing false or incomplete information of any kind will result in the forfeiture of any right to winnings or refunds, and the matter will be reported to the competent authorities. Merkur Bets reserves the right to suspend or close the Customer"s gaming account and withhold any winnings.

4.7. The Customer must choose a personal and confidential PIN code for their member.card (means of identification for land-based betting services) before it can be used. The member.card and its PIN code are personal and must not be shared, lent, or transferred to third parties. Any violation of this provision entitles Merkur Bets to block or close the customer"s gaming account.

4.8. For security reasons, the customer is advised to choose a secure PIN for their member.card that is difficult to guess. The customer is responsible for keeping their member.card and PIN confidential and storing them securely. If confidentiality can no longer be guaranteed, the customer must immediately change the relevant login credentials. Merkur Bets assumes no liability for any damages the customer may suffer as a result of the unauthorized use of the customer"s login credentials. This applies in particular in the event of unauthorized use of the gaming account by third parties. The above does not apply if Merkur Bets is responsible for the damage.

4.9. Customers may only register on their own behalf. It is prohibited to register on behalf of another person. The transfer, sale, or acquisition of a gaming account from a third party is prohibited. As a general rule, account balances may only be transferred to the same payment account from which the original deposit was made. Transfers to another payment account may only be made if the customer"s ownership of the payment account has been verified.

4.10. Deposits into the gaming account may only be made for the purpose of participating in games. It is prohibited to deposit funds derived from criminal activities or for the purpose of money laundering.

4.11 The minimum deposit amount is DKK 50.00 per transaction. Merkur Bets is entitled to set a maximum amount for deposits.

4.12 Each time a customer attempts to log in to their gaming account, a check is performed against the Danish Gambling Authority"s Register of Voluntarily Excluded Players (ROFUS). If the customer is listed in the register, access to the gaming account is denied.

5. Deposit Limits

5.1. When registering a gaming account, customers must set one or more deposit limits for the account. The registration of the gaming account cannot be completed, and bets cannot be placed, until the limits have been set.

5.2. The customer may choose between a daily, weekly, or monthly deposit limit. The customer may (and is encouraged to) also select all or several of these limits. In the event that multiple limits are selected and they conflict with one another, the lowest limit set shall apply.

5.3. A set limit may be changed if the need arises. Gaming regulations stipulate that an increase in a deposit limit takes effect 24 hours after the selection is made; if the deposit limit is reduced, the change takes effect immediately.

5.4 Merkur Bets offers the option to set other types of limits on a customer"s gaming activity. Merkur Bets encourages customers to take advantage of these options.

6. Use of the Gaming Account

6.1 The balance in a gaming account may only be used for gaming. The balance will be displayed in Danish Kroner.

6.2 The balance in the gaming account may be used for gaming on merkurbets.dk, the Merkur Bets app, and at land-based betting locations.

6.3 The betting account can only receive digital online deposits from payment services that are legal in Denmark and Greenland. Deposits cannot be made to the betting account at land-based betting locations. Virtual currencies cannot be used for betting at Merkur Bets.

6.4 Funds deposited into the gaming account must be wagered at least once before a withdrawal of those funds can be made from the gaming account.

6.5 All winnings are credited to the gaming account, regardless of whether the winnings were obtained through online betting or at land-based betting locations.

6.6 Merkur Bets reserves the right to close a betting account if it is inactive. A betting account is considered inactive if the Customer has not logged in to it for a period of six months or longer. Merkur Bets will notify the Customer of the account"s inactivity via email using the registration information provided by the Customer.

6.7 If there is a balance in a gaming account that is to be closed due to inactivity, Merkur Bets will notify the Customer of the current balance and the impending closure of the account. If, at least 28 days after this notification, there is still a balance in the gaming account, Merkur Bets will transfer the remaining funds to the Customer"s most recently known payment account and close the gaming account in accordance with these General Terms and Conditions, unless there are legal obstacles to doing so. If the withdrawal cannot be processed due to outdated account information, the Customer will be notified via email using the provided registration details and informed of the impending account closure.

6.8 Merkur Bets reserves the right at any time to correct errors in the betting account statements.

6.9 Any complaints regarding account statements or the balances shown in the gaming account must be submitted in writing to customer support no later than 30 days after the end of the month in which the relevant gaming event took place.

7. Customer Conduct

7.1 Merkur Bets reserves the right, without prior notice, to close, suspend, or restrict access to the gaming account if the customer exhibits improper, harassing, threatening, or otherwise inappropriate behavior toward Merkur Bets" employees, partners, agents, or other customers. This also applies to harassment or offensive behavior expressed verbally, via email, telephone, or digital platforms. In the event of account closure, any accrued benefits or bonuses will generally be forfeited, and Merkur Bets reserves the right to refuse future business with the customer.

7.2 If the customer attempts to influence the game by:

Attempting to manipulate the outcome of games through coordinated behavior, modifications to the software, or by any other improper means;
Deliberately causing malfunctions or defects on the website with the intent to disrupt the normal course of the game;
Exploiting a software error for personal gain and/or disclosing information about such a software error to third parties to enable them to exploit it. In particular, a software error is considered to have been exploited when the customer, through their gameplay, achieves winnings that would not have occurred, or would not have occurred to the same extent, in comparable gaming situations without the software error;
Decompiling or attempting to decompile the software used on the Merkur Bets website, or developing or using software that disrupts the website, the associated software, or servers, or the communication between them;
To use artificial intelligence in connection with the gaming services offered on the Merkur Bets website;
To manipulate or attempt to manipulate the normal course of the game using technical devices, software, or other tools, in particular bots (robots);
Valid email address
Opening or attempting to open multiple gaming accounts under false identities during registration, including through the use of technical software or bots designed to circumvent Merkur Bets" security mechanisms.

Merkur Bets is entitled to terminate all agreements with the Customer with immediate effect, to immediately terminate the Customer"s participation in the gaming services, and to exclude the Customer from using the website. Merkur Bets reserves the right to withhold any account balances and winnings obtained through abuse. Furthermore, Merkur Bets reserves the right to assert claims for damages against the Customer. Merkur Bets is not liable for damages of any kind resulting from misuse of the account by the Customer or third parties.

8. Closure of a Gaming Account

8.1. Merkur Bets reserves the right to close a gaming account without prior notice. In such cases, the gaming account will be permanently closed by Merkur Bets after any outstanding bets/games have been settled and the remaining account balance (the amount available for withdrawal) has been paid out. However, a withdrawal may be refused if there are legal obstacles to doing so. Thereafter, the customer will no longer have access to the betting account. The Customer will be notified of the account closure via email using the registration information provided by the customer.

8.2 Merkur Bets is obligated to close a gaming account belonging to a customer who has requested a permanent exclusion, either directly with Merkur Bets or through the Danish Gambling Authority"s Register of Voluntarily Excluded Players (ROFUS). Merkur Bets will pay out the account balance (the amount available for withdrawal) after any outstanding bets have been settled. However, a payout may be refused if there are legal obstacles to doing so. Afterward, the Customer will no longer have access to the gaming account. The Customer will be notified of the account closure via email using the registration information provided by the Customer.

8.3 The customer may close their gaming account at any time via the account settings on the website. Alternatively, the customer may send an email to Merkur Bets" customer support. Customer support will then close the account and confirm the closure to the customer.

8.4 Merkur Bets reserves the right to suspend a gaming account if there is reason to believe that winnings were obtained illegally, or that legal provisions—in particular, anti-money laundering regulations, the Gaming Act, or these General Terms and Conditions—have been violated.

9. Complaints

9.1 In the event of a complaint or a technical issue, the Customer may contact customer support (support@merkurbets.dk) via email with a detailed description of the problem or use the live chat feature on the website. Customer support will respond with a proposed solution via the same communication channel through which the complaint was submitted.

Depending on the nature of the inquiry, the Customer must verify ownership of a gaming account in the manner chosen by Merkur Bets.

9.2 If the Customer believes the issue has not been resolved, the issue may be reported to Nævnenes Hus at https://naevneneshus.dk/.

9.3 If the customer believes that any aspect of the gaming service is illegal or is being conducted in a manner that is unsafe, unfair, or non-transparent, a complaint may be filed with the Danish Gambling Authority; however, please note that the Authority does not adjudicate disputes between the parties.

10. Maximum Winnings

10.1 Winnings will be paid out only up to the maximum payout limit set by Merkur Bets. Any claim by customers for a higher potential payout will not be honored. In such cases, the payout of winnings will be reduced accordingly. This also applies if Merkur Bets did not draw attention to a possible exceeding of the winnings limit when the bet was placed. Under no circumstances can Merkur Bets be held liable to the customer for any winnings that were theoretically lost due to such reductions.

The winnings limit applies not only to each individual bet but also, for example, to multiple bets on the same event or the same outcome of a betting event, regardless of whether the latter was combined with other bets or not.

10.2 Merkur Bets is entitled to set winning limits for individual betting customers. In the absence of an agreement on a lower winning limit, a winning limit of up to DKK 1,000,000 per betting slip, customer, and week is deemed to have been agreed upon. A lower winnings limit is agreed upon in particular if the customer is shown a maximum winnings amount lower than DKK 1,000,000 and the customer accepts the betting offer with the displayed lower maximum winnings amount. The lower maximum winnings amount agreed upon in this manner will be documented on the digital betting slip.

10.3 For slot machines and table games offered, the maximum win per individual game round (excluding progressive jackpots) may not exceed DKK 10,000,000. To enforce this limit, the maximum bet per game is automatically adjusted. The maximum bet is initially set at DKK 500, but is reduced in cases where the game"s inherent payout factor allows for a payout that exceeds the aforementioned limit.

11. Data Protection

11.1. The Customer"s personal data necessary for the performance of the contractual relationship is collected and processed in accordance with the Data Protection Act, the Gaming Act, the Anti-Money Laundering Act, the requirements of the supervisory authority pursuant thereto, the General Data Protection Regulation (GDPR), and all other applicable European data protection regulations.

11.2. For detailed information regarding the processing of personal data, please refer to the privacy policy available on the website.

12. Bonus and Discount Promotions

12.1. As part of bonus and discount promotions, a bonus may be credited to the gaming account in addition to the amount actually deposited, or a discount may be granted. There is no legal right to receive or withdraw bonuses or discounts.

12.2. By participating in a bonus or discount promotion, the customer accepts the respective terms and conditions of participation. Bonus and discount promotions are time-limited offers and do not constitute a legal right. Merkur Bets may change the applicable terms and conditions for future promotions at any time; however, this does not affect participation in bonus or discount promotions that have already begun.

12.3. Further details regarding the bonuses and discounts offered can be found on the website in direct connection with the offer.

12.4. Any reasonable suspicion of fraud, manipulation, or any other form of fraudulent activity in connection with the awarding of bonuses or discounts will result in the immediate deactivation of the gaming account and the forfeiture of all funds in the account.

13. Merkur Bets" Disclaimer of Liability

13.1 The services and offerings available on Merkur Bets" website and through its land-based betting operations are provided in accordance with current technological developments. Merkur Bets is not obligated to ensure uninterrupted availability or usability of the services and offerings.

13.2 Merkur Bets is also not obligated to ensure that telephone networks, similar communication lines, internet connections, computer systems, servers, or other technical equipment are available and operational at all times.

13.3 Merkur Bets is also not responsible for ensuring that the gaming services remain legally permitted. Merkur Bets therefore cannot be held liable for any damages the Customer may suffer if a public authority or the Danish government prohibits the gaming services.

13.4 Merkur Bets is not responsible for verifying the information entered by the Customer prior to entering into a betting agreement. Merkur Bets therefore cannot be held liable for incorrect information provided by the Customer. Merkur Bets is not obligated to correct information that the Customer claims is incorrect. However, Merkur Bets reserves the right to correct obvious errors in the recording of displayed results or data.

13.5. Merkur Bets is not obligated to ensure that the sports or gaming events on which a bet is based are not interrupted or are conducted correctly. Merkur Bets therefore cannot be held liable for any interruptions or cancellations of such events.

14. Liability

14.1. Merkur Bets is liable only:

14.1.1. for culpable breach of an obligation whose fulfillment is essential to the proper performance of the agreement and on which the Customer may reasonably rely (material contractual obligation), as well as for

14.1.2. gross negligence and willful breach of duty.

14.2. In cases where Merkur Bets is liable pursuant to Section 14.1.1 for a breach of a material contractual obligation, the company"s liability for damages is limited to the foreseeable damage typical for this type of agreement at the time the agreement was entered into.

14.2. In cases where Merkur Bets is liable under Section 14.1.1 for a breach of a material contractual obligation, the company"s liability is limited to the foreseeable damages typical for this type of agreement at the time the agreement was entered into.

14.3. The limitations of liability set forth in Sections 14.1.1 and 14.2 do not apply to liability (a) for damages resulting from culpable injury to life, body, or health, or (b) for damages caused by gross negligence or willful misconduct.

14.4. Subject to Section 14.1, the following applies:

14.4.1. Merkur Bets shall not be liable for damages caused by errors in the collection, storage, or processing of data, or by incomplete or inaccurate data that has been transmitted, even if such damages are caused by Merkur Bets.

14.4.2. Furthermore, Merkur Bets assumes no liability for damages caused by viruses or other harmful components on the website, terminals, or associated servers, including damage to the Customer"s hardware and/or software.

14.4.3. Merkur Bets is not liable for any damages the Customer may suffer as a result of unauthorized access by a third party to the website or the services offered.

14.5. Any liability on the part of Merkur Bets toward the Customer in the event of force majeure is excluded.

14.6. As soon as the Customer discovers an error in the software, the Customer is obligated to immediately contact Merkur Bets (via the contact form) and report the error.

14.7. In the event of a culpable breach of these General Terms and Conditions and the resulting obligations on the part of the Customer, the Customer shall indemnify Merkur Bets against all claims by third parties and shall bear all resulting losses, costs, and damages.

15. Money Laundering, Terrorist Financing, and Match-Fixing

15.1 Merkur Bets is subject to the Anti-Money Laundering Act and the provisions of the Gaming Act regarding match-fixing and is therefore obligated to request information from the customer and, as a result, to fulfill its legal obligations if there is suspicion or it is determined that the customer is participating in or carrying out acts covered by the law.

15.2 Merkur Bets must immediately report any suspicion of money laundering or match-fixing to the Anti-Money Laundering Secretariat and the Danish Gambling Authority. This may result in the freezing of the balance in the betting account, the closure of the betting account, the confiscation of the account balance, and/or the denial of a payout.

15.3. The website, the land-based betting offerings, and the services provided thereon may not be used for money laundering, terrorist financing, or match-fixing. Merkur Bets adheres to best practices in the fight against money laundering (AML) and match-fixing. Merkur Bets reserves the right to refuse, terminate, or cancel the use of its services, as well as any transactions made by Customers who do not comply with AML requirements and guidelines.

15.4 Winnings are paid out exclusively to the person who created the betting account and exclusively to the credit or debit card or a registered payment account owned by the betting account holder.

15.5 Merkur Bets has the right to verify the Customer"s identity using a valid official photo ID that meets the applicable passport and identification requirements, specifically a national passport, health insurance card, or an equivalent passport or identification document recognized under applicable immigration laws. Merkur Bets may, at regular intervals and at its sole discretion, require Customers to provide additional proof of identity (KYC documentation) or proof of the origin of funds (e.g., bank statements, payment account information, proof of income). MERKUR BETS may suspend a gaming account until such proof is provided.

15.6 All transactions are reviewed to prevent money laundering. Individuals listed on sanctions lists are prohibited from using Merkur Bets" services. Politically Exposed Persons (PEPs), as well as individuals who are related to or known to have close ties to a PEP, are required to immediately notify Merkur Bets of this fact.

15.7 Suspicious or fraudulent transactions must be reported immediately to the competent authorities.

16. Intellectual Property Rights

16.1. All content published on the website, including, in particular, text, graphics, images, logos, trademarks, service marks, and company names, remains—unless third-party rights apply—the property of Merkur Bets or its affiliated companies and is protected by copyright, trademark rights, and other national and international intellectual property rights.

16.2. The content published on the website may only be used for private, non-commercial purposes in connection with the use of the services offered. Any other use, including in particular reproduction, distribution, public performance, or modification, is prohibited without the prior written consent of Merkur Bets and, where required, the respective rights holder.

16.3 Merkur Bets uses AI (artificial intelligence) to generate visual content, text, and voice-overs for marketing purposes, such as banners and other forms of advertising.

16.4 All information, statistics, and editorial content published on the website, at terminals in betting shops and retail locations, on odds monitors, in betting programs, in promotional materials, on social media channels, or in newsletters is provided for informational purposes only. Merkur Bets assumes no responsibility for the accuracy of this information. The information cannot be considered advice or recommendations and is provided solely for informational purposes. Customers must not rely on the relevant information when placing bets. Bets are placed at the customer"s own discretion and risk. It is the customer"s responsibility to be aware of the relevant circumstances surrounding an event.

17. IBIA

Merkur Bets er medlem af International Betting Integrity Association (IBIA, tidligere ESSA), en almennyttig organisation, der overvåger væddemålsmønstre og mulig manipulation af sportskonkurrencer. Som led i dette medlemskab deltager Merkur Bets fuldt ud i IBIA"s tidlige varslingssystem, der har til formål at opdage sådan misbrug af væddemål.

I tilfælde af at Merkur Bets modtager en advarsel, forbeholder selskabet sig ret til efter eget skøn:

(I) midlertidigt at lukke tilbuddet om begivenheder eller serier af begivenheder på et af sine markeder; og

(II) at udsætte eller tilbageholde udbetalinger for begivenheder eller serier af begivenheder på et af sine markeder, indtil integriteten af sådanne begivenheder eller serier af begivenheder er blevet bekræftet af det kompetente sportsforbund via IBIA.

I tilfælde af aktiv manipulation af begivenheder, hvor IBIA i samarbejde med de kompetente sportsadministrative råd har bekræftet, at sådan manipulation har fundet sted ved en begivenhed eller en række begivenheder, forbeholder Merkur Bets sig retten til efter eget skøn at suspendere alle væddemål på sådanne begivenheder, uanset om handlingen er begået af en person, der af IBIA er identificeret som indehaver af insiderviden eller -oplysninger, eller af en anden person, som efter Merkur Bets" rimelige vurdering er knyttet til denne person, handler i forbindelse med denne person eller deltager på nogen måde.

Accessibility Statement

1. At Merkur Bets, we place great importance on ensuring that our digital services—especially our website and mobile apps—are equally accessible to everyone.

Regardless of individual limitations, we aim to provide a safe and independent user experience.

This accessibility statement applies to the website merkurbets.dk, which is operated by Merkur Bets Malta Limited. Merkur Bets works with Access Go and its widget to improve accessibility to our gaming offerings for all groups who may have such needs.
2. General Description of the Service

The website merkurbets.dk for

Merkur Bets Malta Limited, Level 3, St Julians Business Centre, Triq Elija Zammit,STJ 3155 St Julians, Malta

allows users to create a gaming account online via the website or app, through which customers can participate in the range of games offered, such as sports betting and various online casino games, including slot machines and roulette, etc.:

The offerings include:
Gaming Account: Secure login, deposits and withdrawals, account history of deposits and withdrawals as well as bets placed, self-exclusion options, and betting limits.
Sports Betting: Pre-match and live betting on a wide range of sports.
Online Casino: Online slot machines, table games, and live casino.
Customer Support: Email, chat, and phone.
Mobile and Web Applications: Apps for iOS and Android, as well as a mobile-optimized website.

If you experience any issues with the availability of the web service, you can contact Merkur Bets via.

support@merkurbets.dk

or telephone:

80 83 05 83 (9:00 to 21:00)

Or Chat Function (9:00 to 21:00)
3.Legislation

The accessibility requirements for digital services are set forth in the Act on Accessibility Requirements for Products and Services.

This assessment is based on a self-assessment supported by the AccessGO accessibility tool.
4. Accessibility Features

Our website includes the AccessGO accessibility plugin (www.accessgo.de), provided by:

DGfB – Deutsche Gesellschaft für Barrierefreiheit mbH.

This allows users to customize our website to accommodate individual limitations or preferences.

The settings can be accessed via the AccessGO icon or using the shortcut "ALT + 1." All functions can be operated using the keyboard.

Users can adjust the following, among other things:

Font size
Contrast
Link highlighting
Screen reader activation
Profiles to activate multiple settings at once.

The procedure is described in the AccessGO widget.

Regulatory Authority

The Danish Safety Technology Authority is responsible for overseeing web accessibility for private companies. As of January 1, 2026, the Danish Safety Technology Authority will be part of the Danish Business Authority.

If you find that merkurbets.dk does not meet the accessibility requirements and that Merkur Bets Malta Limited does not respond satisfactorily to your inquiry, you can contact the Danish Business Authority:

Danish Business Authority | Market Surveillance

Esbjerg Brygge 30

6700 Esbjerg

Phone: 33 73 20 00

mo@erst.dk
Date of the Accessibility Statement

This statement was prepared on: September 1, 2026. (The statement is updated on an ongoing basis.).